SafeArrival is an absence management feature within SchoolMessenger that improves student safety and makes it easy for you to let the school know about your child’s absence.
Absences can be reported in advance (24 hours a day, 7 days a week) and for any school day in the school term, up to the cut-off time on the day of the absence (this may vary by school). Whenever an absence is reported or updated, you will receive a confirmation notice by email and/or text message (assuming you have provided your contact information to the school).
If you don’t report your child’s absence in advance, the automated notification system will try to contact you (using your communication preferences if you have set them up in the SchoolMessenger Home app). This may include push notifications to the app, email, SMS text messages, or phone calls. You will be asked to provide the reason for your child’s absence immediately. You may do so using the SchoolMessenger Home App, web browser or toll-free phone line. If an absence is not reported within approximately 20 minutes of the time that the school starts the notification process, school staff will follow up to make sure that your child is safe. If you try to explain an absence using SafeArrival but are then told that it is past the cut-off time, please contact the school directly.
SafeArrival can be accessed in three ways: via the SchoolMessenger Home App, a web browser or a toll-free phone line.
